Can I change the plan in lastpass from Business Teams to Families plan instead? Is there a way to get a refund for the unused licenses I have. I only have 1 licensed user. The other 2 no longer work and have not been used for months.

Question

quitiolmike.xave · Answer

How about changing my plan to family from business, do I need to pay for the family plan or there's no fee? Anyone?

quitiolmike.xave · Answer

How about changing my plan to family from business, do I need to pay for the family plan or there's no fee?

LastPass Support · Answer

Hello @quitiolmike.xave​

I hope you are doing great, my name is Hilda.

Remember that as per our terms of service,all payments you make to us are final and non-refundable.Terms and conditions:https://www.lastpass.com/legal-center/terms-of-service/personal

Should you wish to downgrade your business account, please contact us directly to set up the cancellation. Once the contract expires, you may then subscribe to a lower subscription tier.

Have a good day

Hilda

The LastPass Support Team