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Still Cannot Access My LastPass Account

kawarnshuis

So, I've been locked out of my LastPass account for nearly three weeks now. I am typing in my password correctly. I have not travelled. I am using the same device I always have. It has nothing to do with VPNs, IPs or anything of the like. The password for the email that this recovery message is being sent to is trapped within my LastPass account. I have made up two support tickets explaining my situation and asking that they send a recovery email to another of my email accounts that I can access. I have heard nothing back. Can someone please tell me if there is perhaps an estimated time when they might get back to me?

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Accepted answers

glenn.dobson

I asked support to contact you through the email you used for the support tickets.

All comments

jepenny

Disconnect a computer or device with cached data from all networks, and use offline mode to retrieve the password.

glenn.dobson

Hi@"kawarns"

I have reviewed your account and I see that verification emails were sent for each of your sign in attempts. We have also checked our email server and it shows that these verification emails were successfully delivered. Another customer had the same issue with his Hotmail filtering out the verification emails after they were delivered.

I am going to ask support to contact you at your alternate email address and verify your identity another way so you can sign into your account. Once you have access again I would highly recommend changing your email to another service that you can trust to deliver important email like this one.