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All my secure notes dissapered from one day to the other. I am a LastPass free user. I do not know how I can recover them.

peeterszanto

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LastPass Support

Hello @peeterszanto,

Welcome to the community!

I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps:

Note: Before making any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

If the issue persists, let me know.

Thank you,

Alejandra

LastPass Technical Support

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The same here.

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Thanks Alejandra. My secure notes are back!

peeterszanto

Thank you very much for your help! I will try it!

peeterszanto

Could you reach help desk in anyway? I am not able to get support unfortunately

LastPass Support

Hello @peeterszanto,

Welcome to the community!

I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps: