I have an account, but because the authentication email isn't making it to my email account, I can't log into Lastpass. Then when I try to talk to an agent via chat to fix the problem, I can't because I can't log into my account. That is ridicu...

Question

...lous.

LastPass Support · Answer

Hello @lucid1​,

Welcome to LastPass Community!

I apologize for the huge inconvenience this is causing you. I was checking the system and it shows that you are already logged in to the account. If the issue persists please open a ticket by going here: https://lastpass.com/identity-verificationthat will open a case with us so we can work on this issue properly. The reason why we would need to have a case is because this type of issues have to be handle outside a public environment for security reasons.

Kind Regards,

Alejandra

LastPass Tech Support