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Families Payment not going through, Issues using YubiKey as well

nicodvb

I expose the problem here, since the email support doesn't answer / answer not the designated issue.

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nicodvb

I finally got my problem solved, may be thanks to this post.

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Pavlo Petrenko

How may times I have to pay for the service to be activated ?

Pavlo Petrenko

NO. This is not an answer.

glenn.dobson

@DarkbunnySorry for the frustration, you should be hearing from someone any time now.

@PAVEL-PETRENKOI have looked at your account and it shows that you had a Family plan trial that has expired, what exactly happens when you try to purchase a paid plan through your account?

Pavlo Petrenko

Please, figure out what is going on asap.

Free Test Family period was expired. This is correct. But Family Account was payed in full for one year upfront.

And now, I get automated reminder that I MUST PAY one more time !!!!!!!!!!!!!!

And what is more catastrophic - you disable YubiKey protection.

Without YubiKey protection LastPass value == ZERO!

Do you have any estimation for fixing that issue?

Pavlo Petrenko

Same USSUE !

I need solution ASAP

nicodvb

No guys from lastpass here ?

Pavlo Petrenko

Already 3 days as I paid in full for Family Account and in theory should be able to use family features.

I have access to my account BUT .............

I can't use 2FA by Yubikey.

Pavlo Petrenko

Sorry but it is NOT SOLVED

I getting same message

rachael.orovets

Hi@"PAVEL-PETRENKO",

Some of the screenshots that you had previously posted showed your full email address, for your security I have removed those screenshots. I reviewed your LastPass account and see that a YubiKey is enabled for this account, are you able to use the YubiKey or what happens when trying to set it up/log in to LastPass?

nicodvb

I finally got my problem solved, may be thanks to this post.

Pavlo Petrenko

Most likely something was not updated since my payment.

I was not able to use my YubiKey but now it works.

Thank you

glenn.dobson

Hi@"johnny555"

You can contact support at any time by clicking on Contact Support at the bottom of any support article.

Vladislav Kazartsev

Look like this is a global f%^&k-up that no one is keen on fixing.

Had Families trial (I will know to stay away from your freebies now), now it's expired I can no longer upgrade -- payments never complete -- bank says LastPass never asks for CVC, hence failed transaction.