Hello! @Kourtney Perry
Welcome to the LastPass Community.
We truly apologize for the problem; you should be able to use the single sharing with a free account.
In case you are having a problem please contact us at:
contact support
We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:
From your LastPass vault, go to the top right corner click on your email address
Click on Support center
Top right corner clicks on "Loging to Support"
Then Click on "Contact US"
You will be able to choose the best option for you, A callback request or a Support case.
We apologize in advance, please let us know if there is something else, we can do for you.
Please let me know if you need additional help.
Greetings!
Verlaine | Customer Care
