Hello @picaresque17
Thank you for reaching out, my name is Hilda. I hope your day is going great. I'm happy to assist you with the issue you're experiencing.
We understand that you cannot log in to your LastPass account. As of our records, we received failed login attempts due to incorrect master password.
Try using another entry or go ahead and follow the process on this article, make sure to use all the options available https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/recover-master-password.html&_LANG=enus
If recovery doesn't work in this case, we will need you to reset your account.
This will remove everything from your account, but it will allow you to continue using the same email address with LastPass.
Please go to the following article and follow the outlined process
https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-account-recovery.html&_LANG=enus
Have a wonderful day and take care!
Hilda
The LastPass Support Team
Please visit our support center at https://support.lastpass.com to access our knowledge base or to contact our Customer Care team.
