I'm using Firefox with Startpage. LP used to work fine in private windows but now when I click on the extension it just opens a white box.
Any help appreciated. Thanks
Hello everyone,
Our team is aware of and investigating this issue when using LastPass in a Private Firefox window, while we do not yet have an ETA for when this will be resolved we have found a workaround to use in the meantime which another user here has also pointed out:
Right click on the blank extension dropdown/window.
Select "this frame"
Select "open frame in new tab/window"
We will update this thread once we have more info on a fix/update for the extension to fix this issue as well. I am marking this as the solution for this thread so that other users who experience this issue and view this thread can fix the workaround as quickly as possible.
Whenever I log in to my LastPass account on the Firefox extension it just goes blank after.
Firefox Version: 93.0
LastPass Firefox Extension Version: 4.81.0.3
screenshot of issue
I can confirm this behavior after upgrading to Firefox 93.0. In my case, the blank LastPass box only shows in Private windows, it seems to work fine in normal/non-private windows.
LastPass still works fine in Private, it fills in my password, and recognizes when I've created a new password, the extension just doesn't show anything but a blank white box. That does make it hard to launch websites that I know I'm going to need to log into, since I rely on LastPass as a form of bookmark keeper for said sites.
I concur with Christian2001's post, above. Using Firefox 93.0. LastPass works normally in regular mode, but presents a blank slate in a private window. I can manually call up a site and LP will fill the username & PW, but often rely on selecting from a list of 'Recently Used' sites from the list that is now blank...
I have been successfully using LP in private windows for a long time. (Since the last time it was broken several years ago)
Edit: I have made sure that the latest version of the extension is installed, and that I've enabled it for use in private windows...
Hello RachelO,
Thank you for your response.
I have experienced identical results in Private Windows on 3 computers, and have two or three others that I could also try, but there's no reasonable expectation that they would behave any differently.
With regard to your questions and suggestions:
"Could you try making sure cookies aren't being blocked when using Private windows/tabs..."
Please see the attached photo, at the bottom of the message, showing the Firefox privacy settings.
"also try disabling/re-enabling the LastPass extension in the Private tab/window to see if you can then click Accept and see if the extension works as it should?"
I have done this per your instruction, but will note that I've always had the popup to requesting that I click to Accept using LastPass. I have also cleared the cache & cookies in both Firefox and the extension. The following link is to a3-minute mp4 videothat illustrates what happens when I login to the LastPass extension in both regular and private windows.
If there is any more information that you might find helpful, I'll be happy to provide it.
Hi @Robbie8592 and @cbrillow,
When testing on our side we aren't able to reproduce this issue, although after clicking the LastPass icon in a Private window in Firefox we did need to click "Accept" to start using the LastPass extension. Could you try making sure cookies aren't being blocked when using Private windows/tabs, and also try disabling/re-enabling the LastPass extension in the Private tab/window to see if you can then click Accept and see if the extension works as it should?
I am also experiencing this issue with Firefox 93.0 on Windows 11. After clicking Accept on the Accept Permissions view, which appears just fine, the Firefox extension pop-out window is blank.
Firefox version: 93.0
LastPass Extension version: 4.81.0.3
Accept/Decline Permissions:
After clicking "ACCEPT":
- Uninstall the extension
- Restart computer
- re-install the extension
- Cleared cache/cookies in Firefox, closed out of the browser, and re-opened
Always nice to know you're not the only one. Thanks for your help with this Glenn.
Hi@"lazza58"
I just tested this in the latest version of Firefox on Windows and was able to recreated the issue, after accepting the Firefox permissions the extension window loaded blank. I will check with the rest of support to see if this issue has been reported already and create a ticket if one does not exist.
I am having the exact same issues. I do get the accept button, I click it to accept and then I also see the blank window.
Other extensions that are also in use are uBlock Origin and Privacy Badger too.
Hi @cbrillow and @drkbrhds,
The support team would like to gather some more information as we aren't able to reproduce this issue on our side, so that the team can gather more specific details could you submit a bug report to the team following the steps here?https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass
Until this gets fixed, I've found a workaround that seems usable.
On a blank tab in a private window, click on the LastPass icon. If it is the first time you'll need to click Accept. When you get the blank window, right click in the blank area. Go to This Frame and then Show Only This Frame. The tab will become the LastPass box, and you'll be able to use it like normal.
Thanks Christian.
That does the trick. I hope that LastPass / Firefox can get their heads together to sort this out.
Cheers
In the same boat. Also have uBlock Origin and Privacy Badger (et al.) extensions, but the defect still occurs even when I disable them (one, the other, or both) in private windows.
Frames comments above check out too. I too can "Show Only This Frame" and get a functional LP private tab. It doesn't really add any value, though, since it's not attached to (operating on) any active/current tab and so I might as well just use the drop-down version from a non-private window.
agreed. This is not solved whatsoever. It's a point of pain right now too!
Iazza58
Sorry, I misunderstood the way the solution was presented. I thought it meant the you had marked it solved, not that your question was solved. My bad. 😕
<rant mode>
This is the first real issue I've had with LastPass (and I've been using it for years), and LogMeIn's response to this issue has been less than stellar. While I'm aware that Firefox's share of the browser market is less than 10%, it's the browser I use and I expect the extensions I use to function properly, not for us to be greeted with 'we can't replicate this'. If only one person was having the issue then it could be user error, but it appears to be bigger than that.
</rant mode> 😞
lazza58 I'm curious why you marked this issue "Solved"? It is in no way solved. Until LastPass works a expected in a Private window it is not solved.
Similar. LP has been great. I had no issues with it not working in a private window until a month or so ago. I thought it might just be a dodgy update. surprised it hasn't been rectified before now.
I agree. I can understand an update issue from time to time but the length of time to fix this is unacceptable to me. As is the lack of communication from Lastpass.
So any update yet? This workaround is a poor way at best. How can we get some traction on this?
I'll be 100% honest, I did have lastpass business edition on the table for my company, but after this little bit of a surprise and then silence, Bitwarden and Keeper are starting to look better.
Agreed. I too am seriously considering changing to another product when this year's subscription expires. I've been using LP for many years, but they've been neglecting it for a few now and I feel like several other vendors now have clearly superior offerings. That's too bad, given LP was once a market leader. Maybe when LogMeIn acquired them they just treated them like an ugly stepchild and left them to rot on the vine? (Or just the opposite: let them rest on their laurels?)
Either way … FAIL!
It's now been 6 weeks with no updates other than you know. RachelO, how about an update to this??????
Well, I am happy to see that Lastpass is going to be an independent company once again, as per the last email I just got. Perhaps we will see resolution to this issue soon enough. Logmein certainly did NOTHING to improve this product, and the lack of updates on this is appalling.
You're a lot more upbeat about this than I am.😕
While I believe that LastPass going independent will ultimately be a good thing, I don't see this issue being resolved soon. It has been over 2 months since Firefox 93 came out and broke LastPass. We're now up to Firefox 95, and LastPass still doesn't work right in a private tab. I imagine that splitting LastPass out of LogMeIn will cause internal issues, and some little problem with Firefox won't be a priority.
Yes, I am pessimistic about this getting resolved sooner than latter.
