My phone is broken so I want to disable MFA but the Last Pass videos say there is a button when you log in to disable MFA but there isn't. Does anyone know how to do that? Thanks

alicerosebell

My phone is broken so I want to disable MFA but the Last Pass videos say there is a button when you log in to disable MFA but there isn't. Does anyone know how to do that? Thanks

LastPass Support

Hi @alicerosebell​

Welcome to the LastPass Community.

Some MFA options do allow for disablement via email, but the LPA does not currently.

If you're locked out because you cannot access the LastPass Authenticator, please click 'Request help' within that support article to create an email case. We will need to verify your identity before making any account changes.