Premium: CreditCard Data correct nevertheless switched to free Account ?? LP is getting annoying...

Question

Hello!

Despite the many, many problems and errors from Lastpass, now also this:

My credit card details were correct and have not changed.

Nevertheless, my account was downgraded to free. ???I have re-entered the data exactly as it is.

Even so, my account is still a Free-Account and NOT PREMIUM....There isn't much that Lastpass is really good at

rachael.orovets · Accepted Answer

Hi @vnv,

I do see that your LastPass account is Premium (expiring April 2022), could you try logging out and logging back in to LastPass to see if your Premium status then shows correctly? I do also see that your password iterations are set to a non-standard number which could cause some issues as well. Could you follow these steps to change that number to the standard number and try again?

* Log in to LastPass and access your Vault by doing either of the following: In your web browser toolbar, click the LastPass icon, then select Open My Vault OR Go to https://lastpass.com/?ac=1 and log in with your email address and Master Password.
* Select Account Settings in the left navigation. Click Show Advanced Settings.
* For the Password Iterations field (under Security), enter 100100 (the standard number by default) Click Update. When prompted, enter your Master Password and click Confirm.
* Your Vault data will be re-encrypted, then you will be logged out of LastPass. Log back in to your LastPass account.