How to recover a LastPass account without email access ?

Question

Hi, my sister can no longer access her LastPass account. She knows her master password, but LastPass insists on sending her a verification email. The problem is that she cannot access that email because she stored her gmail password in LastPass (classic chicken and egg problem). And of course she doesn't have any gmail recovery solution... That sounds funny, but she is actually quite desperate by this situation. Any solution ?

bogossian · Answer

Hi, thanks for your response.

I have some good news. I've been able to recover some data from my sister's failing SSD, and using these recovered data I was able to connect to her LastPass account.

It was really a close call, but everything ended well. My sister learned the lesson and now has setup proper ways to recover her LastPass account if anything similar were to happen again.

Best Regards

LastPass Support · Answer

Hello@@User17338752309632367440

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.  Because of the complexity of this case, please have the affected user submit a case via our support center and one of our dedicated agents will get in touch with them and provide them with a positive resolution.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care