Users are receiving "ERROR: policy-prohibits-sharing" when attempting to add a new password entry. If a folder is selected the entry is added. A new user (without any entries) cannot save an entry as no folders exist. How do we rectify this?

Keitha Southwell

Users are receiving "ERROR: policy-prohibits-sharing" when attempting to add a new password entry. If a folder is selected the entry is added. A new user (without any entries) cannot save an entry as no folders exist.
How do we rectify this?

LastPass Support

Hello @Keitha Southwell​,

Welcome to the LastPass Community!

I apologize for the inconvenience the system is giving you. For troubleshooting steps, we will need to check more information such as the user's affected email and otherinformation, however, since this is sensitive and private information it will be better to work this through a private case, call or chat. Since the community is a public environment would you please try to create a case through here: https://support.lastpass.com/s/contact-us, just make sure you are logged in when requesting the call so we can continue working with you.

Kind Regards,

Alejandra

LastPass Support