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Want to contact support team but can't log in (e-mail adress doesn't exist anymore)

chs119

Hello there ladies and gentlemen,

please help me, I'm totally desperate.

I'm using the LastPass-App on my iPhone.

When I created the account I used my e-mail adress XXX.

Unfortunately I had to delete this e-mail adress because it was taken over by hackers.

So the e-mail adress XXXdoesn't exist any more.

I'm using YYY now.

Now I'd like to change my e-mail adress in my LastPass Account, but when I tryto log in by using Face ID orMaster-Password it says I have to look out to an e-mail from LastPass sent to XXX ... but I can't do this because it doesn't exist any more.

If I want to get help from support they want me to log in to my account... but that's exactly my problem.

Please help me, what can I do?

I'm afraid of loosing all my passwords in my LastPass account, that would be awful.

I have everything... Face-ID, MasterPassword etc. the only thing I don't have is access to the no longer existing e-mail account.

Please reach out to me, so I can get in contact to the support team and we can find a way out of this depressing situation.

Best regards,

C.

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @chs119,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. In order to start assisting you, can you please send me the email address on your LastPass account via private message?

Thank you,
Henry Eduardo | Customer Care

All comments

Henry Eduardo Ortiz (3P)

Hello @chs119,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. In order to start assisting you, can you please send me the email address on your LastPass account via private message?

Thank you,
Henry Eduardo | Customer Care

Gerardo Gonzalez

Hi Last pass i'm currently having the same issue here and is someone able to assist? i tried to recover the account but i have to be signed in to recover and fails when i use the OTP.

chs119

Thank you so much, Henry Eduardo!

You were so patient, kind and helpful and didn't rest until you solved my issues.

You are awesome! 🙂

konstantin.scheffler

Hi,

i have the exact same problem, however i cannot even contact you on my LastPass account via private message because i am only signed in in my mobile phone app and when i click "contact technical support" the app refers me to a browser and wants me to log in for which i'd need to login to my email adress which i cannot.

Long story short is there any way for me to add a new email adress to my lastpass-account (i still have my master password at least)?

best, ks_

alma.galland1

Hello,

I have exactly the same problem, I can't log in and I can't access my email, can you help me please I don't know what to do as I can't reach the support team (need to log in). Thank you !!

Sameh Hanna

Please I have the same issue

Someone hacked my phone number and wiped the phone

they changed my email password

so I don't have access to my phone or email, and the hacker is using all my data everywhere as they changed all my passwords

Original email is sameh00@yahoo.com I am only contacted onsameh.hanna@optusnet.com.au

Please I need help ASAP, who I should contact?

Thanks

Sameh

kushal.arora88

I am also not able to login although I do have the correct email and master password but it takes me to the sign out page. Really need someone to fix this as I am kind of blocked from so many accounts. Please help! Urgent!