I am a paid user and am 80 years old and my son in law is the tech expert.. He also does not know why the account has been deleted as this should not happen.
Please assist and advise if you can recover my acccount
Many thanks
May
Hi Verlaine
I have created a support case now
I don't understand why my account was deleted, but hoping the investigation team will be able to resolved this issue ASAP as at the moment I cannot get into any of my accounts...
Hello!@glenelg.brown44
Welcome to the LastPass Community.
We are sorry for the problem with your account.
We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:
contact support
We apologize in advance, please let us know if there is something else, we can do for you.
Greetings!
Verlaine | Customer Care
@glenelg.brown44 The email you received would have been triggered after 1+ year of Free LastPass service, AND not logging in at any time during that period. The email gives you a 30 day heads up of the deletion event in case you're still using the services.
If the deletion event took place less than 30 days ago, then we can still reverse the change. After that, all data is permanently erased.
AshC, I'm a paid user not on the free account, so your comment has no relevance to my issue
