Vault Refresh Is Not Refreshing

Question

At one time in the past, when you logged into any site using LastPass, the Vault automatically refreshed, so that if you have it sorted in the "Most Recent" sequence, as I prefer, the most recent logins would automatically be at the top of the list.

At some point that ceased to work. So then I found I had to click the browser extension's LastPass icon, then choose "Account" at the bottom right, then choose "Fix a problem yourself," and then choose "Refresh your Vault". After this I had to refresh the LastPass browser window.

As of a few months ago, even that cumbersome process is failing to work. This failure started when LastPass began displaying a green checkmark and "Success!" at the bottom. This now fails in all browsers I use: Firefox, Chrome and Edge.

The only way I've found, in all three browsers, to get the Vault to refresh is to delete the LastPass cookies.

Am I the only one seeing this problem?

jgruener · Answer

Hello Heyner,

First, thank you for responding and explaining how to fix this issue.

I apologize for my delay in responding, but I wanted to test this on all three of my browsers (Firefox, Chrome and Edge).

I'm sorry to say that this did not fix the issue on any of the three browsers. On each one the refresh continues to fail, even though it shows "Success!" each time.

I also tried first to log out of LastPass, restart the browser and log back in. That fails to fix it.

And I tried clearing all of the browser's cache and restarting the browser. That also fails to fix it.

The only method that fixes it is to delete the browser's LastPass cookies, which should certainly not be necessary.

This is clearly a bug in the LastPass extensions, which are all up to date. And as I said originally, it started to fail about the time the extension started to display "Success!" after going through the refresh process.

Also, we should not have to go to a "Fix a problem yourself" menu to get LastPass to refresh. It should refresh automatically each time you open the Vault.

- John

LastPass Support · Answer

Hello @jgruener​

Welcome to the LastPass Community.

We apologize for the inconvenience.

To permanently resolve the issue you are facing please remove the LastPass extension, clear your cache and cookies from the browsers and add the LastPass extension again.

Greetings!

Heyner| Customer Care