Hi @tony
All of your previous 'Family' members tied to your account are now 'Free' LastPass users who are restricted to just one device 'type' (mobile or desktop).
The Family member you reference has been entering an incorrect account password, and does not have any recovery passwords available due to the length of time since their last successful login.
If they cannot recover the account password, you can reset the account itself by following these instructions.
Once complete, I also suggest setting up all available recovery options.
