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How to cancel auto-renewal and/or request a refund?

apollooqm

Did not purchase the product, was automatically deducted.

How to apply for a refund

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Accepted answers

rachael.orovets

Hi @looog,

While we're not able to resolve billing/refund requests here, you can request help from Customer Support to reverse a recent renewal.

First, you'll want to disable the automatic renewal by following these directions.
Then if you just recently renewed, you may contact Customer Support to request a refund.

All comments

fixmacs

I have been a paying member for two days and I am done with this company. How do I request a refund? Please advise. Thank you.

jepenny

Accounts are pre-paid, and there are no refunds:

https://support.logmeininc.com/lastpass/help/how-do-i-refund-a-purchase-for-lastpass-enterprise-licenses

fixmacs

I am done with Last Pass and LogMeIn.

rachael.orovets

Hi @FixMacs,

While generally refunds are not able to be processed per the information provided above, if you did just recently purchase a LastPass subscription you can contact our billing team to request a refund. To do this, please scrolldown and click "Contact Support" at the bottom center of this article to create a support request:https://support.logmeininc.com/lastpass/help/how-do-i-refund-a-purchase-for-lastpass-enterprise-licenses

ethanrabinowitz2

their app is awful...it barely fills in passwords and is so buggy

Do they require prepay and issue no refund cause they know everyone will cancel and that's the only way they can make money is to steal is from people that won't use their awful service?

rachael.orovets

Hi @looog,

While we're not able to resolve billing/refund requests here, you can request help from Customer Support to reverse a recent renewal.

First, you'll want to disable the automatic renewal by following these directions.
Then if you just recently renewed, you may contact Customer Support to request a refund.

apollooqm

No way to unsubscribe

Excuse me, delete the family manager?

rachael.orovets

Hi @looog,

In the first screenshot you posted there is a Cancel link, you will want to click Cancel to cancel your LastPass auto-renewal. For more details about what happens when you Cancel please see here:https://support.logmeininc.com/lastpass/help/how-do-i-cancel-automatic-renewal-for-lastpass-premium-lp010116

Mostafa EL Deeb

i'm trying to contact billing support for a refund after 1 day of renwal but can't find email to send them , and my country is not listed in calling system

please help in refund through email or ticking system link as the renewal happens yesterday only

glenn.dobson

Hi@"deeboroid", welcome to the community.

I will contact support for you and they will respond via email.

Yu Gai

I'm trying to contact billing support for a refund after 1 day of renewal but can't find an e-mail to send them, and my country is not listed in the calling system

please help in refund through email or ticking system link as the renewal happens yesterday only

my LastPass account and e-mail is

ash.canon

@gary0451 @xAstroBoy I'm sorry we cannot handle billing requests through this Community. Please follow the instructions noted on this thread for cancelling the subscription first, then you can reach out to Customer Support through the support site to request the refund.