Cancelled subscription then delete account (for safety reasons) but CC still got charged

yannis.21

Hello,

I cancelled my yearly subscription 1 day before the renewal, and then proceeded to delete my account for safety reasons. The next day, I got an email telling me my subscription was renewed. I am trying in vain to contact someone to talk abt this, but in vain. So I have re-opened an account just to be able to speak with someone from LastPass but no chance either. So I am posting this in the groups in case someone can assist and see how I can get out of this mess. It is not only that I want a refund, but I also want to make sure I won't continue to be charged for a subscription and an account I no longer have.

joboo5k

My renewal is coming up in Jan. I cancelled my account months ago. I sent a letter to support, they assigned my a case number, but the email came from a do not reply address. Of course I deleted my software and unable to log in or recover my master. Trying to deal with customer support is a joke and very very frustrating!!!. I guess they want it to be that way so you will give up. I cannot find a phone number for them either (how convenient). I hope someone sees this and takes action on both of our accounts.