nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't login because I deleted my authenticator, and can't bypass or disable it while logging in

tymail707

Yesterday I tried to login, and the app said that I needed a new authenticator setup. So I scanned a new QR code and shortly afterward I had two authenticator "accounts". I didn't want 2, but wasn't sure which one was up-to-date, so I deleted both and figured I would re-add it. Instead, deleting both logged me out of ALL devices, and now I also can't log in anywhere because Lastpass wants to use an authenticator that doesn't exist anymore. It's crazy to me that when I deleted the authenticator accounts, the whole system knew enough to log me out everywhere but now it doesn't know enough to turn off my MFA since I don't haveany other MFA options. SMS is additionally offered at log-in time, but it doesn't work--I never get the text or call, and it doesn't tell me the last 4 digits it thinks it should be contacting, so I don't even know if it's set up. So I just can't log into my account. I found this support page, but the "request help logging in" button doesn't do anything. So I'm here posting my problem in hopes that someone from this company can help.

I still pay for Lastpass families despite the recent security incidents, and I don't want to keep paying for something I can't use. Hilariously, I can't log in make that change. So if this doesn't get resolved, my only recourse is to figure out which card is paying Lastpass and cancel it.

Please help.

Find more posts tagged with

Accepted answers

All comments

tymail707

As an aside, thank goodness I started using Nordpass back when Lastpass got publicly hacked, otherwise I'd be in a lot more trouble right now. With that being said, I still want to recover access to my (paid!) account.

elspeth.cornes

I have the same problem - did you manage to resolve the issue and log back in to your LastPass account.

I have contacted Customer Support, but I just get automated responses suggesting I look at their support articles on the Support webpage. Argh

tymail707

Unfortunately no. Still locked out.

elspeth.cornes

Thanks, I’ll post again if I hear anything back from LastPass

LastPass Support

Hello@"Blott",

Thank you for the post.

I've noticed you have the two-factor authentication step enabled as well, in your case seems it was generating syncing issues. I've created a support case too, please, follow up there.

LastPass Support

Hello@"cognalog",

Thank you for contacting us through the Community.

Upon checking your account, I've noticed you still had the authenticator enabled when the account was deleted from the app, as mentioned. Therefore, the setting is still trying to connect. However, we have created a case with our tech support team for you to check your inbox, you can follow up there.

elspeth.cornes

@cognalog

I've now received an email from the Support team asking for some more information. I hope you have also have received such an email.

Fingers crossed we can resolve the problems.

tymail707

Same here, fingers crossed!

elspeth.cornes

@cognalog All sorted now for me 🙂

Berangere Bragard

Hi there, could anybody help?

Thanks in advance,

Bb

Berangere Bragard

Hi@"KarolH_LP"

I have the exact same issue as@cognalot and@Blott - having deletes both LastPass authenticator accounts and now being unable to log into my LastPass account from any device. Could you possibly work your magic again? Thanks!