Help I have been a premium user for years but now show as free user and can not access on my devices

Linda Prais

Help Please, I am and have been a paid Premium customer for years I have paid my renewal but it appears as "Free". Because of this, I can't switch between mobile and PC nor do I have access to personalized support, to report this issue.

I have the confirmation it was Paid on June 10th and the charge is also on my CC showing the charge for the yearly automatic premium subscription, applied June 10, 21. This has been a major disruption for me as all of my passwords are strong, and I have to reference my phone to sign into anything.

Please advise me on what I can do to report and remediate this issue.

Thanks so very much in advance

jepenny

Users should still be able to file tickets to billing support even if they are listed as a free account. If you can create a billing ticket, send the receipt to them so they can research the problem.

https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121