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"We couldn't contact the server. Check your internet connection and try again." in Chrome

sue

I've been a LP user for a long time and when the red browser warning in Chrome started a few days ago, I searched and found a lot of people have this issue. I followed the instructions to clear cookies, log out, close the browser and it doesn't help. Neither does rebooting. (Our company uses managed services and our Windows updates are all current.) This is a Chrome-specific problem (for me). Is there a REAL solution that is long term? It's annoying as all get-out and it's making me consider changing password managers.

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Accepted answers

rachael.orovets

Hi @JG727,

Could you try these steps to see if it fixes this issue?

Click the LastPass iconin your web browser toolbar.
Go toAccount Optionsor click your email at the bottom of this menu >Advanced>Refresh SitesthenClear Local Cache.
Log out and log back in to your LastPass account.

If that doesn't work, could you try uninstalling the LastPass extension then redownloading it from here?https://lastpass.com/download/

If the issue continues after trying these steps and you have a paid plan, please contact support.

All comments

rachael.orovets

Hi @SLPOnline,

Could you try uninstalling the LastPass extension then reinstalling to see if it fixes this issue?https://lastpass.com/download/

sue

Got it. I "assumed" the extension would auto-place the icon in the extensions area. Google was my friend and all is well. This seems to have fixed the issue (at least for 12 hours!). Thanks!

sue

That seems to work (thank you!). But how do we get the LP icon into the extension list (Chrome/top right) where all the other extension icons are? I thought it was automatic and it's checked in the settings. (inShow notifications via browser toolbar icon). It's just not there even after closing Chrome and rebooting.

Jon Gjerset

This is happening to me as well. It just started last week. I've tried the suggested fixes and even removed/reinstalled the Lastpass extension. It's happening on multiple systems with Firefox, Opera, Edge and Chrome.

I get the same red banner with the unable to contact the server message. One of my passwords has expired and I need to update LastPass with the new password, but it can't get through.

The regular functionality of it filling in existing passwords is working fine, it's only the password update that is having an issue. I even tried logging into the LastPass website and updating the password there, and I still get the same message.

Please help.

Thanks,

Jon

rachael.orovets

Hi @JG727,

Could you try these steps to see if it fixes this issue?

Click the LastPass iconin your web browser toolbar.
Go toAccount Optionsor click your email at the bottom of this menu >Advanced>Refresh SitesthenClear Local Cache.
Log out and log back in to your LastPass account.

If that doesn't work, could you try uninstalling the LastPass extension then redownloading it from here?https://lastpass.com/download/

If the issue continues after trying these steps and you have a paid plan, please contact support.

Jon Gjerset

No luck,

In Firefox I ran through the steps you suggested - twice. Logging out of LastPass and shutting down Firefox.

No luck.

Then I removed the extension, shut down Firefox, restarted Firefox, downloaded the extension fromhttps://lastpass.com/download/.

Same results. My account is a Family Plan account if that makes any difference. As I said previously, this just started happening last week when one of my passwords expired and I needed to update it. I haven't been able to update it since.

Thanks for your help.

rachael.orovets

Hello,

If those steps didn't work, could you try the steps here to "Kill all but current session", then log in to LastPass again and see if this fixes the issue?

dvation

I found this thread because I'm having the exact same issue except with the Chrome extension.

I'm a premium subscriber if it's relevant.

tperkins

My customer started having this same exact issue as well recently with their LastPass business subscription. They get the error message regarding the internet connection, but they have an active connection and are never signed out of the Chrome extension. They simply just click the X to get rid of the banner, but it is annoying for the end users. It seems like an issue that several people have all just started having, so I am doubtful clearing cookies, etc. is going to fix it.

I already made sure the extension is up to date, cleared LastPass cookies, etc.

Is this something that can be escalated to a support case for me?

rachael.orovets

Hi @tperkins and @dvation,

Could you try these steps to see if it fixes this issue?

Click the LastPass iconin your web browser toolbar.
Go toAccount Optionsor click your email at the bottom of this menu >Advanced>Refresh SitesthenClear Local Cache.
Log out and log back in to your LastPass account.

If that doesn't work, could you try uninstalling the LastPass extension then redownloading it from here?https://lastpass.com/download/

dvation

"In my case, it started when one of my passwords needed to be updated. From that point on, I was having the can't contact the server error. "

This is what started the error messages for me as well. It didn't occur to me that it would have been relevant, but I did the same thing - create a new password entry, delete the one that couldn't be updated. For me, that alone did not fix. It does sound like if I had just cleared cached, that alone may have fixed it for me but I went and re-installed anyway.

dvation

I followed the steps and then re-installed just for good measure and this seems to have cleared the error. Thank you.

jon

Just to close the loop on the issue I was having.

In my case, it started when one of my passwords needed to be updated. From that point on, I was having the can't contact the server error. I tried all of the suggested fixes, nothing worked.

I finally discovered that I could make a new password entry and it would save it and work. So I made a new copy of the offending password entry and then deleted the old one. It took another "clear local cache" to get everything working again, but in this case, that solved my issue.

Michele Cuchra

Came here for the same thing. I tried the "solution" but it didn't work and the red banner just continues to show. Super annoying.

Michele Cuchra

Hi Rachel,

I did not uninstall/reinstall the extension just yet, however, overnight my Mac rebooted and I don't have the issue today so maybe the reboot corrected it. If it pops back up, I'll uninstall the extension and try reinstalling. Thanks!

rachael.orovets

Hi @Sukra,

Just to be sure, did you also try uninstalling the LastPass extension then reinstalling from here?https://lastpass.com/download/ Does this also happen when logging in to LastPass while connected to a different network/internet connection?

ngliising

Hi, how to disable this browser notification ""We couldn't contact the server. Check your internet connection and try again". It keeps showing up on my Chrome browser.