Why am I told that my auto-generated password is wrong when I try to log into accounts on my laptop?

julie.krogh

Hello,

I have auto-generated several passwords with Lastpass for different accounts. I did this on my phone. Recently I wanted to log into LinkedIn on my laptop and I used the autogenerated password but it keeps telling me that it is wrong. I have double-checked so many times now and also copied the password, so I know it is not wrong.

What could be the reason? I doesn't make sense to me, if the password only works for my account on my phone and not on my laptop.

Thank you.

LastPass Support

Hello @julie.krogh​,

Welcome to the LastPass Community!

I would like to know if you verify if when typing the password on computer it works? Also, can you check if in the mobile device if you try to access on the web in the phone for LinkedIn instead of the app if the app works. Sometimes with the apps the problem is that the app remembers the credentials and you just login.

Please try the steps above to verify were exactly the issue.

Kind Regards,

Alejandra

LastPass Support