Lost my MFA

Question

Hi,

Recently I accidentally deleted my the lastpass MFA account on the lastpass mobile app, and thus I am not able to login to my account. It seems I am also not able to contact the customer support since I will need to login to my account to contact the support. Can someone from the lastpass team help provide the solutions?

Thank you!

j0717lin · Answer

Hello,

I already selected the "Request help logging in", and then got a page with the message "Thank you for submitting your email. If it matches our records, you will receive an account verification email." But after that I haven't received any verification email. Wonder could you help check it out?

Thank you!

LastPass Support · Answer

Hi@"jjasonn0717" and@"Lesswood",

Thank you for checking with us.

I've reviewed your accounts and could see the multiple attempts to access and the two-factor authentication failing.

Please, use the followinglinkand select "Request help logging in" to verify the account and create the ticket with our tech support.

Thanks.

jan · Answer

I have the same problem, also deleted Lastpass account on Lastpass Authenticator and am desperate for a solution, and I even can't log into the Support page to get support, very frustrating, am a paying user.