My extension session timeout settings are not saving. If I fill in say 15 minutes, the session will logout after 15 minutes of idle as long as the browser is open. Once closed settings are lost . Is this a setting available to only Premium Users?

Question

My extension session timeout settings are not saving.  If I fill in say 15 minutes, the session will logout after 15 minutes of idle as long as the browser is open.  Once closed settings are lost . Is this a setting available to only Premium Users?

joysbuzz · Answer

Henry,

Thank you for the response.  I use Firefox browser.  I attempted to follow your answer and was unable to save the setting.  I use Firefox browser and my settings do Delete cookies upon closing.  I am able to go to Privacy settings and add exceptions for cookies allowed.  Would it work to add an url to exceptions?  What url address would I add?

Thank you!

LastPass Support · Answer

Hello @joysbuzz​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your extension. This setting depends on the cookies and cache, please clear the cookies and cache related to LastPass from your browser. Make sure that your browser is not deleting the cookies everytime the browser windows are closed and then enable the log out settings again and verify if they are remembered.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care