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Last Pass still ask Google Authen code after reset

votoanthuan

Last Pass still ask Google Authen code after reset account.

I try to disable Google Authen and reset again but it is the same

Please help me solve this.

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Accepted answers

rachael.orovets

Thanks for giving that a try. We've done a refresh on your account, could you try logging in again to see if you can sign in without the Google Authenticator prompt?

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votoanthuan

I disabled it by email but it still ask Google Authen after login. If i click on "I lost my authen decive" again, it said that function is disable.

rachael.orovets

Hello,

Are you able to disable Google Authenticator via email by following these steps?https://support.logmeininc.com/lastpass/help/i-lost-my-phone-ndash-how-do-i-disable-multifactor-authentication-for-lastpass

votoanthuan

It's work. I can login

Thank you for your support

votoanthuan

Btw, i tried recovery by sms but i didn't recieve any message. That why i must reset my accout and got this problem

rachael.orovets

Thanks for giving that a try. We've done a refresh on your account, could you try logging in again to see if you can sign in without the Google Authenticator prompt?