As per the event reporting API doc mentioned here, the API used to report the events based on the time zone selected by admin/user. However, recently we observed a change in the behavior of the API. The API responses by default provides response in the Eastern Time zone (UTC-4). May I get below clarification on this ? : * Is the behavior intentional and going to be consistent? * If Yes, will the behavior change upon daylight savings? Also, we observed that the postman collection mentions that the times should be represented in `Europe/Dublin` timezone. Any help with this would be super helpful. Thanks!

Hello I already have a LastPass support issue open for this API behavior where I've provided all the required details. Please find the link of support case and support case number here for your reference: * Case Link : https://support.lastpass.com/s/case/500TP00000VDgfZYAT/lastpass-api-returning-time-zone-in-eastern-time-utc4-time-zone-by-default-and-not-honoring-any-time-zone-changes-made-from-the-account-settings * Case Number: 02934932

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LastPass API returning time zone in Eastern Time (UTC-4) time zone by default and not honoring any time zone changes made from the account settings

Nilay Modi

As per the event reporting API doc mentioned here, the API used to report the events based on the time zone selected by admin/user. However, recently we observed a change in the behavior of the API. The API responses by default provides response in the Eastern Time zone (UTC-4). May I get below clarification on this ? :

Is the behavior intentional and going to be consistent?
If Yes, will the behavior change upon daylight savings?

Also, we observed that the postman collection mentions that the times should be represented in `Europe/Dublin` timezone.

Any help with this would be super helpful.

Thanks!

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LastPass Support

Hello @Nilay Modi,

Welcome to the LastPass Community!

To answer your questions:

Is the behavior intentional and going to be consistent?

Yes, the timeframe is taken from the oldest admin account in the admin console.

If Yes, will the behavior change upon daylight savings?

I will say yes to this too since it will take the time for the oldest admin as mentioned above if the admin is affected by daylight saving also reporting will be.

You can find more in the article you sent me exactly below the second image that says example for request. It states the following "You can retrieve user data on 10,000 users at a time. Use the

parameter to paginate over a larger dataset. Events are sorted by time, in descending order. All times reflect the time zone of theLastPassadmin with the oldest account. If there are no admins, the time zone of the user with the oldest account will be used."

Kind Regards,

Alejandra

LastPass Support

Nilay Modi

Hello Alejandra

We were also expecting to get the API response with the timezone of the oldest admin. However we have observed that we are getting the API response in the Easter Time (UTC -4)

As you can notice in the below screenshot, we have set the admin timezone to IST (GMT+5:30)

Last Pass UI Timezone While making an API call, we are getting the time in Eastern Time (GMT-4) after selecting IST timezone from UI.

Event made around 5:57 PM in IST has time of 8:23 AM which resembles Eastern Time

Last Pass API Response Time Any help with this would be kindly appreciated.

Thanks!

LastPass Support

Hi, @Nilay Modi

All times reflect the time zone of the LastPass admin with the oldest account. If there are no admins, the time zone of the user with the oldest account will be used.

More info can be found within this specific support article.

Nilay Modi

Hi @Ash Cannon

Thanks for your response.

We have observed that the lastpass API no longer honors the time selected from the Lastpass UI and it by default provides response in the Eastern Time.

As you can notice in the below screenshot, we have set the admin timezone to IST (GMT+5:30)

Last Pass UI Timezone However, While making an API call, we are getting the time in Eastern Time (GMT-4) after selecting IST timezone from UI.

Event made around 5:57 PM in IST has time of 8:23 AM which resembles Eastern Time.

Last Pass API Response Time

We've noticed this behavior across all the platforms including using Python scripts and curl command as well.

Your help with the confirmation, escalation and resolution of this behavior of events being reported in the eastern time would be super helpful considering this can have impact not only to us but large customer base using the API for their automation and reporting purposes.

Thanks

LastPass Support

Hello @Nilay Modi,

Thank you for your reply.

I hope this message finds you well. I would like that we can continue the proper investigation for this issue. However, in the public forum it will be difficult to request all needed information. Would you please create a case and attach images already shared in this last message so we can continue working with you in a private way? To create a case, you can go here: https://support.lastpass.com/s/contact-us

Kind Regards,

Alejandra

LastPass Support

Hello @Nilay Modi,

Thank you for your reply.

I requested an update on this matter, and the issue will be handled through the case shared with us. Thank you so much for the details.

Kind Regards,

Alejandra

LastPass Support

Nilay Modi

Hello

I already have a LastPass support issue open for this API behavior where I've provided all the required details. Please find the link of support case and support case number here for your reference: