There's a small peak on Down Detector.
Was working fine 1hr ago. Now I am logging in, getting the vault picture but then am being signed out immediately. Happening on Chrome and Edge to multiple users in my team.
Back up now.
Hello,
Thank you for checking the community.
Earlier today, we had a disruption of the service that caused and issue when accessing the accounts. However, this was reported immediately, and the service is working as expected.
Let us know if further assistance is required.
Thank you,
Karol | Customer Care
We're experiencing the same issue. We're able to login to the mobile app, but the Vault does not display any passwords.
Yes, same problem here. My users can't login anymore. Actually, they can but after a minute loading the vault they are automatically signed out again.
By the way, our vault is stored in europe, not in the USA.
Hi @Karol Hidalgo- one of our team members is experiencing this same problem and has been for roughly the last week. She tried again within the last half hour and the issue persists.
Can you recommend any actions on our end? I can put you in touch if needed.
Thanks in advance for your help!
Hi there,
I'm having this issue. I am trying to load my vault on chrome, but it doesn't load. It just has the lastpass logo in the middle of the screen.
Is anyone able to help please?
Hello, I am experiencing the same issue, with a blank screen but not vault passwords entries showing. I disabled the ExspressVPN plugin and LassPass vault entries showed up. I am still searching for a root cause for this issue since I am hearing nothing from LassPass or ExspressVPN.
I have a user who can log into lastpass but when she tries to open her Vault the loading screen comes up and then signs her out. Is this a lastpass thing or has anyone found a way to fix this? I've deleted and reinstalled the extension, deleted and recreated her user on the computer, and tried several other things as well. Any help?
I also have this problem! This has been happening for the past month or so to me and my coworker, though we're the only two people on our team who are having trouble logging in. When we try to login to the Vault it takes us to the loading screen for about a minute, then it automatically just signs us out. We've tried multiple browsers and incognito windows. Can anyone from LastPass support assist with this? We aren't able to log in to submit a support ticket! @Dylan Mejicanos
Now what is going on? I can click on my menubar shortcut and see the 'Search your Vault' but when I click on the red Vault button all I get is a blank screen with the holding image, which has been waiting for over 5 minutes and not loaded. I'm not logged out just run into this brick wall. What is going on?
We are having the same problem - but it only started last week, and all users are being affected. We can login, but after a few minutes we are automatically logged out. @KarolH_LP(Employee)is this an ongoing issue or what can we do to rectify it?
