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Must purchase to report bugs but bugs are reason to not purchase

Gabriel Lawrence

So, according to the support maze, after much digging and looping back to the same support links, I discover I must purchase the product to report any bugs or get any support. I started using LastPass many months ago and while it has taken a while to get used to it, I've started loving it. However, in the last month I've seen many bugs with the browser extension. I finally have a need to purchase the product, because I want it on my phone too, but there are too many bugs. Can I report the bugs on these forums and will LP actually respond? I've seen other bug reports with 0 replies from the community (and I assume that means LP support too). What do I do?

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rebecca.stone

Hi, thank you for the feedback.

LastPass employees do monitor these forums for bug reports as well as product feedback. Please post about the bugs you are experiencing so we can work to address them or follow up if we require additional information.

Thanks for using LastPass!

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rebecca.stone

Hi, thank you for the feedback.

LastPass employees do monitor these forums for bug reports as well as product feedback. Please post about the bugs you are experiencing so we can work to address them or follow up if we require additional information.

Thanks for using LastPass!

Gabriel Lawrence

Thank you for the reply,@Rebecca_S

The following are true for both Edge and Chrome (I don't use Firefox or Safari, so not sure about those)

Bug #1: I think this is already known with your support techs, but when I load my browser, the MFA tab that pops up is always blank. This started a month ago but it was very sporadic. Now, it's empty every time I load the browser. Removing and re-adding the extension used to fix it but that no longer helps either. This very useful feature is completely broken.

But #2: This happens often but not all the time, it happened as I was logging into this forum ...

Gabriel Lawrence

Hello to those from users from the future! LastPass DOES read these and they DO respond. The bugs I mention in my original post were fixed in release 4.100.0. It took them a week or two but they did address the issues (I wasn't the only one experiencing them. Thank you for the reply Rebecca_S