Recently, the LastPass firefox extension has stopped working. It's installed and enabled but it's black right now, not red like when it's logged in, but that's not the problem.
When I click the black LastPass Icon there is no response.

Question

Eddie C · Answer

Hi @steve.waechter,

The troubleshooting steps can vary depending on the browser you’re using. In your original post, you mentioned Firefox, so when visiting the download page, please be sure to select the Firefox option.

If you’re using a different browser, feel free to let us know and we can share more tailored instructions for you.

Eddie C. │ LastPass Customer Support

steve.waechter · Answer

Add to chrome button is missing in chrome web store

lastpass extension for chrome

Heyner O · Answer

Hello Steve,

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.

I have killed all of your sessions on our side. I have also cleared your sharing keys. Please do the following:

log out of the LastPass extension (red square on the top right hand side of your screen)

remove the LastPass extension (right click your mouse, select remove)

clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)

add the LastPass extension (download it at lastpass.com/download)

log in and test it out

The issue should be resolved after you perform these troubleshooting steps.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care