Not receiving email for verify login attempt.
Got asked to log back into my account, but was asked to check my email to verify the login attempt, but I have not, I have checked my spam folder and nothing.

Question

wazzer2532 · Answer

I tried using the link you provided but i got the error "You do not have access to the Apex class named 'UserVerificationStatic'. when putting my email in

LastPass Support · Answer

Hello @wazzer2532​

We understand that you cannot log in to your LastPass account. As of our records, we received failed login attempts due to incorrect master password. No verification email has been trigger.

I understand your passwords can be very important to you, and I'm here to help guide you through your recovery options.

Our account recovery process works differently from most other services. Here’s a simple explanation of how it works and what we can do to assist you:

Account Recovery Options:

* Mobile Account Recovery: Available if you enabled account recovery in the mobile app.
* Desktop Account Recovery: Available if you enabled account recovery in your browser.

Recovery Process:

* When you enable account recovery, a recovery one-time password is automatically created and stored in the browser or app.
* If you forget your master password, we send a verification code to your email or phone number. Once you enter this code correctly, the system checks for the recovery one-time password.
* If the recovery one-time password is found, you can recover your account. If not, you will receive an error message.
* It's important to note that we cannot reset your master password for you. The recovery process depends on whether account recovery was enabled and the recovery one-time password was stored.

If you did not log into the extension since you changed your master password last, you re-installed your LastPass Extensions or deleted cookies or cache in your browser, you would not have any account recovery OTPs.

You would need to attempt all the account recovery steps provided here: Recover your lost master password for LastPass

Keep in mind that you can try to remember your Master Password and try as many times as you wish. Be aware that LastPass won't lock your account, this means you could try Master Password combinations, eventually every 8 failed login attempts, you will see a message saying that "your account has been temporarily suspended" the account will require to wait some minutes for the next attempt.

If recovery fails, and you don't recall your master password, you will need you to reset your account.

This will delete all the contents within your account, but it will allow you to continue using the same email address with LastPass and set up a new Master Password to log in.

For the reset process, please go to the following article and follow the outlined process.

https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-account-recovery.html&_LANG=enus

HildaC

LastPass Support · Answer

Hello!@(user)

Welcome to the LastPass Community.

We are sorry for the problem with your account.

We will need to make an investigation to better understand the issue. I will recommend you create a support case so one of our support agents can help you to find a solution for this behavior. You can create the support case using the steps below:

From your LastPass vault, go to the top right corner click on your email address

Click on Support center

Top right corner clicks on "Loging to Support"

Then Click on "Contact US"

You will be able to choose the best option for you, A callback request or a Support case.

You can also contact us using the URL below:

contact support

We apologize in advance, please let us know if there is something else, we can do for you.

Greetings!

Verlaine | Customer Care