LastPass is no longer auto populating any saved passwords in Chrome using the extension or on individual Iphone apps. Does not recognize that a password exists and will attempt to re-add if I type the credentials. This is consistent across all sites.

Question

amysuebeyer99 · Answer

One of my Family members is having the same problem,  but others are not, all using Chrome.   I have had the Family member remove and re-install the extension, clear cookies, cache, etc.  Also made certain that Last Pass is the ONLY extension on Chrome.  Does resolve after logging back in to Last Pass, but we seem to  have to Log him in to Last Pass for each new Chrome session.  Any other ideas?

LastPass Support · Answer

Hello @nikkigolightly nikkigolightly​

Welcome to the LastPass Community. We apologize in advance for the issues you have been experiencing using your LastPass account.

I have killed all of your sessions on our side. Please do the following:

* log out of the LastPass extension (red square on the top right hand side of your screen)
* remove the LastPass extension (right click your mouse, select remove)
* clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
* add the LastPass extension (download it at lastpass.com/download)
* log in and test it out

On your iPhone please do the following:

* log out of the LastPass app 
* remove the LastPass app 
* turn off device for about 3 minutes 
* power device back on 
* download the LastPass app again 
* log in 
* issue should be resolved by now

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care