I'm trying to export my passwords, but the file is blank

hittner

Using the most recent version of Chrome (131.0.6778.140). I've tried opening the CSV file in various spreadsheet programs and it's completely blank. Properties show that the file is 0B.

LastPass Support

Hello@@User17341335003499234601

Welcome to the LastPass Community. We apologize in advance for the issues you have been experiencing using your LastPass account.To resolve this issue please do the following:

• log out of the LastPass extension (red square on the top right hand side of your screen)
• remove the LastPass extension (right click your mouse, select remove)
• clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
• add the LastPass extension (download it at lastpass.com/download)
• log in and do the export again, this time a CSV file will download onto your computer and it will contain your vault items.

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care