I'm trying to upgrade my free account to families with the current subscription offer, but when I try to pay using my creditcard it gives an error : "We cannot process your payment" , Maybe your card has been declined, check your information again.

Question

r.vandeuveren · Answer

I don't have another Card to use and I've tried another Browser (Firefox) which also gives the same error.

I'll check with my card provider first.

LastPass Support · Answer

Sorry you experiencing this issue. Some things to try

* Try a Different Card: If possible, try using a different credit card to see if the issue persists
* Clear Browser Cache: Clear the browser's cache and cookies, as this can sometimes resolve payment processing issues

Let us know if you still can't use your credit card.