LastPass has prevented my login because it thinks I am in a different location. I am at home and am not using a VPN. I have received an email asking me to verify my location but I don't recognise it. Does this mean I might have Malware?

beat_billson

LastPass has prevented my login because it thinks I am in a different location. I am at home and am not using a VPN. I have received an email asking me to verify my location but I don't recognise it. Does this mean I might have Malware?

LastPass Support

Hello,

Thank you for checking the post.

Per checking your account, we could see the IP Address of the two login attempts is different from the approved verified devices.

If we detect a login attempt from an unidentified location from any new computer, mobile device, browser, or new IPaddress, the email verification will be triggered. If you happen to be on the same device you can google, "What's my IP?" and compare the data from the email.

Once a device has been approved as trusted via email verification, the device remains trusted for yourLastPassaccount for a maximum of 60 days.

Thank you,

Karol | Customer Care