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Lastpass blank window pop up in Safari

Dan

Recently (maybe with the 4.92 version update?) I noticed starting last pass opened up a blank window (see screenshot). I'm on a Mac (12.3.1). The safari extension doesn't seem to work so well either anymore (autofill works but only after clicking "fill" from menu icon). I also have to login to the Lastpass App each time I open it. I wonder if the pop up is an authentication window not displaying properly? Any idea what's going on? I uninstalled and reinstalled but still same. I've had to resort to using Chrome again (extension works fine there).Blank pop up window

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Accepted answers

ash.canon

Hi all,

We've now confirmed that all 2-factor authentication attempts are successful with the newest LastPass app for Safari. If you haven't already, please check for updates and let us know if you see any more issues.

Thank you.

All comments

dan

Update: I completely uninstalled (AppCleaner) Lastpass App and reinstalled it. Looks like the LastPass App has even updated to version 4.93, but still this crazy little blank window still pops up. When I sign in to Lastpass and close out of the app and Safari, the blank window appears when starting up either Lastpass or Safari... and I'm signed out of Lastpass on both. I can close the blank window, sign in to the App (which signs me into the extension), but the process loops again once I close out of them. Major pain....

vinceskahan

Same here for the last three or four minor updates on a M1 mac mini with up to date os. I have to use the browser to log into the website to get LP to authenticate (after the usual 2FA stuff too of course).

Roberto Zayas

Having the same problem with 2020 Intel and 2021 M1 MacBook Airs.

simon

Same here. I'm using M1 Macs and keep (a) getting a blank pop up window each time I restart, (b) keep having to log back in to Lastpass (Safari extension) and (c) unreliable autofill results in Safari.

Not the end of the world but looking forward to a future fix!

Simon

Roberto Zayas

I do have 2FA enabled.

vinceskahan

Of course yes.

dan

Yes, 2FA is enabled. It's worth noting that I have a Lastpass family account and another family member does NOT have 2FA enabled. They use the same mac computer (different user account) and don't have this problem as far as I can tell.

Nate Mallory

Glad to see I'm not the only one. I am also having this same issue — blank pop-up and no autofill — but for me LastPass also will not fill in passwords in Safari at all, even if I click the Fill button from the menu icon.

Running LastPass 4.93.0 with 2FA enabled, Safari 15.4, macOS Monterey 12.3.1. All are fully up-to-date on a 14-inch 2021 M1 MacBook Pro.

glenn.dobson

Hi, we are looking into this issue and trying to identify the cause. Can you please reply and let me know if you have 2FA enabled on your account or not?

simon

yes I have 2FA enabled.

Adam Feinsnilver

SAME newer issue. 2014 MBP. Blank window...and fill doesn't work. 2FA enabled.

Adam Feinsnilver

WHAT IS GOING ON WITH THIS???? I still have to open the password as if editing and manually copy usernames and passwords and paste in login screens!

This has gone on way too long. Whenever you guys break something it takes forever to get them fixed! It's been WEEKS now. This is wasting so much time!

Brian Anderson

I have also had this issue for several weeks. LastPass app + Safari has several issues as noted by others. I also have the issue that the LP plugin pop-up window (from the title bar) is now blank so I can't search or autofill any passwords in Safari. Essentially, the LP Safari extension is completely non-functional. This may force me to a competitor after being a LP paying customer for over 10 years. Please respond to this thread with _something_, even if it is just "we're working on it".

lhkohn

I have the same issue with LastPass in Safari. Began after install of 4.94.0. LastPass extension works fine with Edge Browser.

bvila

Same problem here. 27 inch iMac, 2019. Big Sur and Monterey (just installed it to see if maybe that would fix it, but no).

A very temporary workaround for me has been using AppCleaner on LastPass to uninstall, then reinstall it. That seems to work until that stupid blank screen with the dash shows up. Then I have to repeat the process. But it's something. Not a permanent fix though.

4.94 showed up this morning. So far it doesn't seem to fix the problem. Grrr

dan

I agree about looking to move away from LP. I’ve been paying for a family plan for awhile but I’m considering 1Password if this isn’t fixed at some point. It would be nice to hear from them on this issues where they at least confirm the issue and that they can reproduce it. There are too many people here on the forum reporting this issue.

helena

Same here on new MacBook Pro with M1 chip. RunningOS Monterey 12.3.1. Also use 2FA. Only happens in Safari, but if I right click in the username field, the options will show up, however they still don't fill the field.

Chrome works just fine. These last several months I've noticed LP behaving worse than usual. I may switch to another password app if they don't resolve this latest issue quickly. That trouble will be worth it compared to LP's ongoing problems.

curiousgeorge0987

I can't remember what I did yesterday but I think this started with 4.88 and has gotten progressively worse.

Mac OS 12.3.1, Safari 15.4.

When I used to start Safari, so long as Safari didn't auto-disable the LastPass extension, I would be good to go. Now, I start Safari, and I get the blank popup window. I have to close it and start the LastPass desktop app, log in, and then the extension in Safari seems to realize that it needs to start. It's greyed out until I start the LastPass desktop app.

Even when the extension is running, there is usually a looooooong lag time between when I click it and when it finally coughs up the password. It's much faster just to copy and paste from the desktop app.

Super annoying, please fix this ASAP.

Bob Busch

Now at least I know I'm not crazy. I've been having the same issue and I tried uninstalling, reinstalling, deleting plists, support files, webkit files, etc. Works fine in Chrome, just not Safari. I was noticing issues with the fill in of passwords at the prompts but it used to work from the menu bar. Now it is just a blank menu bar.. I have to cut and paste from the app.

2020 MacBook Pro M1.

macOS Monterey 12.3.1

LastPass4.94.0

SafariVersion 15.4 (17613.1.17.1.13)

hahn

Same here, everything up to date, 2020 Macbook Air M1. Please fix this.

dave.herer

Agree. Same problem. Dropdown in safari toolbar is completely blank. IOS 12.3.1, Safari 15.4, LastPass 4.94.0

cnymike

I've been having the blank popup window as well on my M1 MBP.. I've disabled and re-enabled the extension numerous times. I've deleted the app and reinstalled as well. This is a ridiculous time-waster and very frustrating.

bijoytm

Same problem here. I've been a paying customer of LP for a long time. This issue is an absolute blocker, and it has been too long without a fix or workaround. Time to look for alternate options. 😞

Rob Smithers

Same here.

MacBook Pro (16-inch, 2019)
macOS12.3.1 (21E258)
Safari15.4 (17613.1.17.1.13)
LastPass4.94.0 (1249)

I am using 2FA on my LastPass account.

Eric Berlin

I'm having this same issue on a 2018 Mac Mini running macOS 12.3.1. The desktop app would also keep opening additional "tabs" even when the vault was open. I tried signing out and back in.

I do have the LP 2FA enabled using the LP Authenticator app.

I deleted the app and emptied the trash, but opening Safari still opened a LP blank window (but it seems to have stopped after a few more launches).

After reinstalling the desktop app, I opened it and the vault opened, but the app kept opening additional blank windows (annoyingly stealing my cursor focus).

I have tried signing out and back in and have the current 4.94.0 version of the app.

It seems to work fine in Edge and Chrome - just not Safari or the desktop app. It doesn't have this issue on Windows (although I can't run Safari on Windows any more since it's no longer supported).

Antonio Acuna

Same here, on a Mac using safari it is a mess of a situation. Why do I need the app when I should just use the extension and be done?.

It fails to populate passwords, its icon on username and password fields conflict with native interface items and its own password prompt (both edge and safari's) , making it hard to activate the Last Pass icon on a field, as it sits on top of either the 'show password' icon, or the key icons for the browser's own password management.

A Lack of attention to detail, several updates without solving the very worrying state of the Mac problem stated here, 1password may be more expensive, but it works. I may take my business elsewhere.

jkpalmer

I feel that there are many problems with LastPass (on Apple computers) at this time.

My faith in a company that produces so many problems with an application that is intended to protect our passwords needs to take a close look at its methods and get them fixed.

I, for one, am looking for a suitable replacement.

Rupert Watson

Mac OS 12.3.1

LP 4.94.0 (1249)

SafariVersion 15.4 (17613.1.17.1.13)

I am also getting the little blank window when clicking on the three dots in the browser. This happened as soon as I upgraded to 4.94.0 - it was fine before.