Unable to link personal account to business account. Was connected fine for 2 years.

Jesse Drury

My personal account linked to my business account started showing me the prompt about switching devices and being on a free plan about 2 weeks ago.

Checked the business account and can see the personal one is no-longer linked, but adding in the details via the Edge extension to re-add it does nothing. No error, or message. The email address and master password just vanish.

LastPass Support

Hello,

We appreciate your post.

Per checking your account details, we found your business account and could see the option of having the accounts linked was due to the Families Benefit. We recommend checking with your administrator for further changes to the company, as the subscription has expired.

Thank you,

Karol | Customer Care