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I can't log in to my LastPass email account to verify my login, what do I do?

raffe.91

I created a Lastpass account with email X and when I try to log in, Lastpass sends a re-verification an email to this address. Unfortunately, when I try to log in to this email, Outlook says that address doesnt exist. So I probably mistyped the address when I created this email. Now I'm trying to find out what letter did I mistyped with the Outlook/Microsoft support but it might take many days.

The point is, I cant log in to my Lastpass account because I have no access to the email, even tho I know my Lastpass password. Can you contact me and disable that email re-verification so I can access my Lastpass account as soon as possible.

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Accepted answers

glenn.dobson

Hi @NavaIxioXerces,

If you have a paid LastPass subscription you can open a support ticket for assistance. Be sure to explain that you cannot recover the email address and provide a secondary email that you can be contacted with.

If you have a free LastPass account, please click on my profile and send me a private message with the email address for your account.

All comments

raffe.91

Even if I would get my Outlook account back, the email verifiation LastPass sends goes to a wrong address. So I have no way of changing the email address without accessing the LastPass account first. So I don't see any other option than for LastPass to disable the email verifcation for a moment so I can log in.

rachael.orovets

Hi @Rafe1,

If you do not have access to your email account and there is no way to recover access to your email account through your email provider, you will need to open a support ticket as they will need to assist further.So that we can create that ticket for youand so that you don't post any private account information publicly, could you send me a private message with an email address that the support team can contact you at, as well as the email address associated with your LastPass account? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.

jeffrey.sachs

LastPass wants me to verify my identify by opening an email. No problem! Except that I no longer use or have access to the account the email was sent to. I know my LastPass username and password, so all I need is for LastPass to let me verify my identity in some other way.

This is extremely frustrating and is creating all kinds of problems for me this week. Can anyone help?

rachael.orovets

Hi@NSachs, If you cannot access your email inbox but have permitted offline access in your account, you canlog in offline to get a cached version of your LastPass Vault. Otherwise, you will need to recover access to your email address via your email provider, then prompt LastPass to send you another verification email. ref:https://support.logmeininc.com/lastpass/help/why-is-my-device-not-recognized-when-i-log-in-to-lastpass-lp010154

novaixioxerces

Hello,

Because of technical issues I can't access the internet via my usual provider. I was still logged in yesterday. Now I'm logged out and can't log back in. I have 2-Factor-Identification established, but the system isn't using it. It tells me it send a e-mail to my e-mail-adress. However I can't access it, because the e-mail-log-in is stored with last pass that I can't access. My e-mail provider doesn't have support.

Is there any way to get my access?

glenn.dobson

Hi @NavaIxioXerces,

If you have a paid LastPass subscription you can open a support ticket for assistance. Be sure to explain that you cannot recover the email address and provide a secondary email that you can be contacted with.