Why am I seeing this "vault" icon that popped up after I just re-signed in (with the correct master password!)? I'm not being allowed in (I have the free version, and when I try to get help on their support, I only get some if I pay for it [!!])

Question

Why am I seeing this "vault" icon that popped up after I just re-signed in (with the correct master password!)?  I'm not being allowed in (I have the free version, and when I try to get help on their support, I only get some if I pay for it [!!])

ehayman27 · Accepted Answer

Okay, good news!  Thankfully, I looked up (googled) my exact problem and found that by restarting my browser fixed the issue.  My apologies for freaking out, it's just I'd never come across this before!  I only hope this helps someone in the future.  I did take a screenshot of what the icon looked like (non-moving, of course).  So I can say I've answered my question, and no longer need help...but glad to know where to go to!

Elizabeth