Good morning,
I have had a LastPass Premium account since 2011. When I went to log in and use it this morning I've discovered that my account has apparently silently been downgraded to a FREE account, in spite of the fact that on Oct 21, 2021 my Premium account renewed with a charge going through. According to LastPass's own payment history, I should be current on premium through 10/21/2022. Unfortunately I now have lost access to the ability to use multiple devices, which poses serious problems for my ability to get work done. Additionally, since LastPass no longer offers support for 'free' users, I cannot promptly reach out to anyone to attempt to fix this, since you don't offer e-mail support even to Premium users, and have no way to find the premium support phone number when your system is broken.
It's incredibly frustrating to me that after 10 years as a customer, and multiple price increases and service downgrades in the last 4-5 years, plus multiple potential breaches more recently, I'm now having to look at finding alternative solutions because LastPass is silently downgrading accounts without the ability to promptly reach support to fix it.
I would be grateful for any help or resources to quickly reach someone in support who can address this, without a 24-72 hour delay.
Thank you,
DSDMedic
