My lastpass custom items are blank

Question

Hello,

We save all company-related passwords in the Lastpass vault, and today when we accessed the dashboard, all, if not most of the custom items were blank, so we are lost, since all the passwords are stored in our vault. I have already tested accessing it through another browser, in an incognito window, and I cannot see any information from the custom items.

I managed to export the passwords to a csv, but I can't view them on the website itself.

068TP00000JMagGYAT.png

LastPass Support · Answer

Hello @naisspas​+ @suporte​

I apologize for the missing data there.

While we investigate the cause of this behavior we've found the missing items may be accessible via the Vault at lastpass.com.

Thanks for your patience.  We'll try to update Community members with more info as it becomes available.

naisspas · Answer

Same problem for me, not for all "custom" items, but at least some important ones.

I also noticed errors in the browser console, indicating vault corruption.