Why do some apps on my Samsung S24 autofill both the username and password with the password?

Question

George Rice · Answer

I have tried the suggestions with no success. The specific app having the issue is the Edward Jones app.  The website itself works correctly on both laptop and phone.

LastPass Support · Answer

Hello @George Rice​,

Appreciate your post!

This is not a usual scenario, however, there are some things to review and perform:

* Review the item is not duplicated
* Check the username and password are filled correctly in the vault
* You may delete the entry and re-add it
* Do these apps have a website? Can you log in using the browser extension and check if the autofill displays the correct data? 
* Are these specific apps where the autofill is showing incorrectly?

If the issue persists, please, create a ticket with tech support for us to collect more information.

Thank you,

Karol | Customer Care