How can we get LastPass to only fill in login information and stop filling in random fields in websites?

Question

Currently LastPass is causing problems company wide by randomly filling in website fields with unrelated information.

Examples:

In Accounting it is replacing invoice numbers with usernames

In Payroll it is replacing employee names with the Payroll users username

In Leasing it is replacing lease numbers with the username

This issue is more prevalent every week and it's seriously affecting productivity.

pgarrett · Answer

Henry- Thank you for the prompt response. We have contacted support. Their solution is to:

clear browser cache

clear LastPass cache

uninstall LastPass extension

reboot the machine

reinstall LastPass extension.

This is unmanageable for our number of users and only works for a couple of weeks before it starts filling in fields again.

Support never mentioned Never URLs before so we're obviously going to take a closer look at that.

LastPass Support · Answer

Hello @pgarrett​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. You can disable certain features from LastPass on specific websites by setting up Never URLs. However, if it is not filling correct information based on the type of field, I would suggest to contact our support team for further investigation and have it escalated if required.

Thank you,

Henry | Customer Care