Can't login to Lastpass as MFA errors out on my phone with "account not paired with this device" msg

tarun8

Hi,

My account was MFA enabled using Lastpass Authenticator. When I try to login with my password, I get a notification from the Authenticator on my phone to verify the login request but when I do that, I get a message saying that this account is not paired with this device. This was working fine earlier. The issue started happening couple of days back after Lastpass asked me to re-pair my device and because of some confusion and errors, I ended up deleting the account from the Lastpass Authenticator expecting to be able to re-pair it.

I am not able to login using SMS or Call option as I don't get the SMS or the call on my phone although it does say that it has sent the SMS.

I have requested for support several times using the link on the page below but have not received any response yet.

Lastpass support

I have a premium Lastpass account and this is impacting my work significantly.I realized only now that you can reach customer service agent only after logging into your account which is what I am struggling with in the first place. Please help.

Thanks and regards,

Tarun

LastPass Support

Hello @Tarun17,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having accessing into your account. I have sent you an email with a few questions. Please answer them as accurately as possible for us to disable the multifactor authentication in your account.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care