I want to create a new Master-password. I do eyerything what lastpass want to. But i cannot store the new passsword (field is grey) please help me

Question

LastPass Support · Answer

Hello @fritz.weideneder​,

If you are referring to the button to complete the change, please make sure that all the requirements have been met and the strength meter is full.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care

fritz.weideneder · Answer

Hi Henry,

i wrote my old and new password (2 x) and then i want to store the new password. And this field is grey.

Am 18.07.2024 um 19:47 schrieb Customer:

LastPass Support · Answer

Hello @fritz.weideneder​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having when trying to change the Master Password. Which field is grey? Can you please describe the steps you are following? You should be able to change the Master Password from the account settings.

Please let me know.

Thank you,

Henry | Customer Care