I am using a Mac Mini M2 2023 Sonoma 14.1.1 (latest).
I forgot Lastpass isn't an application, but just an extension, so it was easy to reinstall the extension and that fixed it. Still spent an hour and a half trying to figure it out.
I am also getting the same issue on galaxy s21 and galaxy s22
Same problem here ,
I have the same issue on a Redmagic 7
I have the same issue with my Android Pixel 6 mobile
I get this same error on all of my devices, as well. I started getting this error after the previous software update. I did have to update both devices to this most recent version, but it has not helped. And I cannot find how to "make sure source vault has been enhanced for privacy." Has anyone found a solution yet? Where is the Lastpass Support Representative to help us fix the error their software is giving us? I am a paying customer and can't seem to get help from Lastpass.
I uninstalled my app on my Samsung Galaxy S24+, restarted it and then reinstalled the app. Made no difference. I'm still getting the Network Error message "Make sure you have the latest version of Lastpass and try again. If problem persists, make sure source vault has been enhanced for privacy."
I logged an incident with Lastpass support.
I finally got an answer from the LastPass support team, and they do not seem to be concerned about pushing the fix for this problem quickly. This is the answer they gave me from my open case and closed it as soon as they gave me this answer:
Hello there,
Thank you for your reply and the provided details.
We appreciate your time and willingness in working with us and our team to mitigate this situation. The issue you've reported has been identified as a bug by our Engineering Team and is currently on their backlog as an item to fix. Unfortunately, due to their other priorities and commitments currently in progress, we do not have an ETA at this time.
Again, we apologize for the inconvenience, and appreciate your patience while this matter is attended to. In the meantime, you can follow our future releases and fixes here:https://lastpass.com/upgrade.php
Thank you.
Ana
The LastPass Support Team
I am going to continue to push them for something better but at this point not sure when we may get an actively working fix for it. I may have to be looking for a replacement for them if this is going to be the attitude we get from them with several people having the issue.
The uninstalling and restarting did not work for any of my devices effected by this issue either and with minimal support for this issue. It makes it even more frustrating to deal with.
I have the same problem and I am waiting for the update. In the meantime, the only workaround I have found to this issue is to login to lastpass via a web browser like Safari (don't use the app or extensions) and update my passwords that way. Hope it helps anyone else suffering from the same annoying bug.
LastPass support helped me fix this. I had to completely remove and reinstall LastPass on all my devices in order to fix the problem. Thanks to LastPass support for really good work.
It does not matter what device or browser I use. My LastPass account doesn't remember, allow updates, or add anything. I would consider this more urgent than just a "bug" as this is the whole premise of LastPass. It makes the service absolutely unusable.
I am having this problem as well. I see the last post 2 months ago. LastPass administration, perhaps you could raise this issue's importance. (We appreciate your time and willingness in working with us and our team to mitigate this situation. The issue you've reported has been identified as a bug by our Engineering Team and is currently on their backlog as an item to fix. Unfortunately, due to their other priorities and commitments currently in progress, we do not have an ETA at this time.)
I am getting the same problem. The last update (I'm up to date) seems to have deleted all of the log in URL adddresses. It's very frustrating not to be able to update them.
I have the same issue.
@Gene Flick Can you please confirm what device, browser version, and LastPass version you're working with?
Hello,
If you continue to experience this error, please confirm that you have fully removed LastPass, and re-installed the latest version.
Should the issue persist, and you cannot contact Customer Support directly, please state the following:
iPhone 16 Pro Max
6.27.0
Safari
Same. Killing me.
I use Firefox.
@m3loop I'm sorry to hear this problem persists for you.
Can you confirm which troubleshooting steps you've taken so far, as well as the device model and LastPass version installed?
Why is this problem still going on? I need to rethink my Lastpass subscription. I depend on the working consistently down time is unacceptable.
Do I have to reinstall Lastpass on each of the devices?
@HildaC_LP That did nothing.
Hello @mcpierce mcpierce
Welcome to the LastPass Community. About your issue, I'm very sorry for any inconvenience this may have caused you. I have completed some updates from my side, such as clearing the corrupted sessions and updating your account. I need you to follow these steps to complete the basic troubleshooting:
If assistance is still needed, let us know, so we can continue working with you.
Hilda | Customer Support Specialist
I'm getting this error now.
In a browser while on the WEBSITE.
HTH is this an error of having the "latest version" when I'm on your WEBSITE?
I see my post from two days ago is still "pending review".
This is NOT a browser issue. I've tried this on three separate browsers, and on four separate machines, for my account. It does not work. Lastpass doesn't save changes, it won't let me UPDATE an entry using the WEBSITE. And telling people to "clear their cache" is pretty much the most useless deflection that companies can offer. It's not a caching issue, the error is on the server side.
