Please help! My old Google profile is now removed and now cannot reset Master password

Question

Hi everyone, I'm looking for a hail mary, I do not want to reset my entire lastpass account.

I had the Lastpass extension on Chrome, on a google profile that no longer exists (old college account). This profile has been removed from my Chrome and I can't add it back in.

So when I follow the Master password reset instructions (link sent to my email address), it does not recognize the browser anymore. I am completely stuck. I don't have SMS recovery enabled apparently (kicking myself).

Henry Eduardo Ortiz (3P) · Answer

Hello @Julieallison,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you had with your account. I verified on our records and it seems you have been able to log in again. Do you still need assistance?

Please let me know.

Thank you,
Henry Eduardo | Customer Care

julieallison33191 · Answer

Edit: I was able to recover my old Google account and signed in, but it still isn't recognizing it as a browser I've used for Last pass, even though it is 😞