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Improved Save & Fill broke hotkeys

zsimoes

Hi!

Bug report here: I saw the announcement on "Improved Save and Fill", and I decided to try it (the pre-release version, where you have to opt-in, on 19th July 2022). As soon as I turned it on, hotkeys stopped working: I use my asssigned hotkeys for "next/previous credentials" but nothing happens. There's no console output in the chrome devtools. I checked my extension settings and the hotkey assignment was still there, with the correct key mappings. I enabled and disabled this feature a few times and this behaviour is consistent. I use hotkeys a lot, so I disabled the feature.

I'm using ChromeVersion 103.0.5060.114 (Official Build) (arm64) on a MacBook Pro (Apple M1 Pro 2021, 14-inch), macOS Monterey (12.3.1), LastPass free.

Cheers!

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Accepted answers

andrew.steel

Thanks for the very helpful feedback. I've notified the team responsible.

All comments

staticbox

I enabled 'Improved Save And Fill' today after logging into the vault and being notified that it would be enabled by default within a a few weeks. I used the new UI for several hours and found it generally useful, but it seems to break existing hotkeys for the Chrome browser extension. I don't have every hotkey enabled, by the four that I use daily (listed below) are not functioning with the new UX setting enabled.

For what it's worth: A mandatory new UX with no options for keyboard-only interaction for the actions that are currently possible via hotkeys would be a single a single-issue cause for me to migrate to another vendor and cancel my subscription. I'm not sure if the upcoming change will still allow me to switch back to the old 'save and fill' UX, but if not, LastPass will be unusable for me.

Hotkeys that are not usable as configured in'Improved Save And Fill' on current Chrome extension:

'Generate Secure Password'

'Next Matching Site (if multiple)'

'Previous Matching Site (if multiple)'

'Open My LastPass Vault'

andrew.steel

Thanks for the very helpful feedback. I've notified the team responsible.

c.zyrichard

Exactly! Hope they will do something about it!

Brandon Laufenberg

Just in case anyone was confused like I was, the temporary solution is to go to your fault -> go to advanced options -> disabled the new improved form fill.

Hopefully this can be fixed properly eventually!

ash.canon

@orenmiz There is a temporary solution marked on this thread that may work until we fix the conflict.

Thanks for your patience.

orenmi

Worked fine for years until today.

Using Slimjet browser (Chromium)

Now hotkey doesnt do anything. tried changing to a different key but no good.

Anyone else having this issue?

Brandon Laufenberg

You have to go to the advanced options from your vault. This is the advanced options for the extension. It’s very confusing that there are two “advanced options”. Click on my vault first and then advanced options should be in the lower left.

orenmi

Hi, I dont have anything like that in Advanced options.

jbm1990

I have been using lastpass for many years and always used hotkeys like Alt+Q to "next matching site" and Alt+G to generate a password. Now, none of them work, and I dont know why.

Im using Chrome last version. I uninstalled and reinstalled the lastpass extension but it didnt work.

ash.canon

@almostlastuserI apologize for the difficulty there. While we continue to work on the resolution to this problem you can try disabling the new Save and Fill functionality within your LastPass extension Vault's Advanced Options, and see if the hotkey options return.

evan.walker

Hello@"almostlastuser"

You may want to check out this thread as it could have the solution you are looking for.

Thanks!

orenmi

yeah found and fixed it.

Now there is a new issue. in Gmail.

The extension can fill the email part, but not the password part.

In the password page, I cant fill the values, unless I copy and paste manually. Not with hotkeys and not with the extension 3 dots button.

Any way to fix it? used to work until a week ago.

Jason Weisbrot

Hello,

I am a long time Premium user and absolutely love the app, despite it's occasional quirks. But, over the last few weeks I've run into a bizarre issue that is driving me crazy: the default form fill hotkey is no longer working in Firefox. However, it works just fine in Chrome, even for the same site. Additionally, I've noticed that the hotkey doesn't work even on forms where the gray fill icon is visible and works when I click on the icon. So, it seems the hotkey itself isn't working, no matter what. I have the new "improved save and fill" option disabled in both browsers and also tried with it enabled, but that didn't help either.

I use this function constantly and it's really been a huge pain. I don't know what else to do or try - please help!

FYI: I am on Windows 10 and am using the latest versions of the Universal Windows Installer (4.101.0.34) and Firefox Extension (4.101.0.2).

Thanks,

Jason

Jason Weisbrot

Thanks for your response, @AshC - so, the new function is causing problems even though I have it disabled?

ash.canon

Hi @shingy

Thanks for the outreach.

We are aware of an issue with hotkey functionality in certain environments that may be related to the new Save and Fill functionality.

andrew.steel

@fecFix will be available in the next extension release. Thanks!

fecoka

Looks like the issue is still there.

Can you please confirm if it was already fixed and I have a different issue, or it wasn't fixed yet? Thansk

fecoka

thank you, I'm looking forward to try it

umportuguesnanet

Equally waiting for this issue to be fixed.

While it isn't though, I was trying to disable the 'Improved Safe & Fill' as suggested, but I can't locate that option. When I open my vault and select "Advanced Options" I find the following: