Not possible to log in to Lastpass.com in July 2023

Question

Like many LastPass users, I am not able to log in to mylastpass.comaccount on my computer.My password is correct. I get a message thatlastpass.comwill send me an email but I am not receiving any email fromlastpass.com. Why are noemails sent fromlastpass.com?What is happening to LastPass? Why there is no action or support from LastPass to resolve the login issue?Btw, I was a paid customer of LastPass from 2014 until June 2023, but I am so disappointed now that I am not sure I will continue to pay subscription fees to a company that is not treating its customers seriously.

Margareta Larssen · Answer

I have seen that you, AshC_LP, are replying as a member of the LastPass Community Care Team:

Instead of replying to us in this Community Forum, please organize a meeting with lastpass.com Support Team and INFORM the whole support team about our problems with login to our accounts.

For your information, I have tried hundreds of times to log in during the last three days and now I just want to delete my lastpass.com account forever, but to delete my account I must log in.....

LastPass Support · Answer

Hi@"Margaret-July25"

Looking at your account history, it appears you did enter the correct password once today, where we sent you an IP confirmation email, and that address was then confirmed. We only send this email when you're using a new device or location, and the password is correct.

Since then however, you've been entering an incorrect password that may be misspelled somehow.I suggest manually typing out the LastPass password in a separate document, being careful with the placement of any capital letters, numbers and symbols, then copying that into the LastPass credential field.