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Not getting the SMS or the call for MFA

fadi82

Hello,

I have been trying for a few days now with no luck, i cannot login to my LastPass account because i am not getting the SMS Code for MFA or the call. Please help.

Regards,

Fadi

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Accepted answers

fadi82

Hello All,

I am happy that my issue has been successfully resolved with the help of LastPass support. They disabled MFA for my account, and as a result, I was able to access my vault without any further complications.

During the process, I tried two approaches to reach support, both leading to the same result. The first approach involved opening a new trial account and raising a support ticket. The second, more efficient method, was to contact support directly via this link: https://support.lastpass.com/s/contact-support?language=en_US.

The resolution process took a couple of days, and while it was not instantaneous, I am relieved to regain access to my information. The most time-consuming part was finding the correct support link.

I hope sharing this update will be beneficial for anyone facing a similar issue.

Regards,

Fadi

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fadi82

Please help me guys, i have the master password and everything. it just insists on verifying via SMS/Call or APP. the SMS is not getting through and the LastPass Authenticator requires that i login to LastPass. All my credentials are inside the App and i cannot get to them for more than two weeks now.

Thank you in advance.

fadi82

I created a new account just so i can login and raise a case with their support. Hopefully someone will look into it.

fadi82

Hello All,

I am happy that my issue has been successfully resolved with the help of LastPass support. They disabled MFA for my account, and as a result, I was able to access my vault without any further complications.

During the process, I tried two approaches to reach support, both leading to the same result. The first approach involved opening a new trial account and raising a support ticket. The second, more efficient method, was to contact support directly via this link: https://support.lastpass.com/s/contact-support?language=en_US.

The resolution process took a couple of days, and while it was not instantaneous, I am relieved to regain access to my information. The most time-consuming part was finding the correct support link.