nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

No support ticket

mail

So why can't I just submit a support ticket instead of getting a call?

I use a Skype phone number & your IVR isn't calling it.

There always used to be an option for a call or to write a ticket.

Find more posts tagged with

Accepted answers

rebecca.stone

Hi ReviveQuality,

To submit a support ticket, please select 'Contact Support' at the bottom of an article on our help center:https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

Once you log in, you should see a form with 'Call Me' at the top. To change to an email, select 'Email Us' at the bottom of that form. Let me know if this option is not appearing for you.

I hope this helps!

All comments

ash.canon

Hi @ReviveQuality

I'm sorry we don't currently have an email alias to use for Support case creation.

If you could not locate a solution to your inquiry on the Support Site or within the LastPass Community threads, paid subscribers can always request a callback through this webform: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

^AC

rebecca.stone

Hi ReviveQuality,

To submit a support ticket, please select 'Contact Support' at the bottom of an article on our help center:https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

Once you log in, you should see a form with 'Call Me' at the top. To change to an email, select 'Email Us' at the bottom of that form. Let me know if this option is not appearing for you.

I hope this helps!

mail

No, the email option is not working & I told him & sent him a SS.

Thanks

mail

I didn't understand your first sentence.

I had issues getting email support too & I told them that the button wasn't showing up for me.

I don't know if that's what you are referring to, but if it is, please report it as well along with a SS.

Here's the link for support.

https://support.lastpass.com/

Sandeep Khetan

Cannot find Change to Email Option ?

Are lastpass premium customers elegible to get support help via emails ?

rebecca.stone

Hello, thank you for the feedback and apologies for the confusion.

Email support is only available to our business users. For personal use, please use the support site or request a callbackthrough this webform: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121